I’m excited and looking forward to the 27th ACI Africa/World Annual General Assembly, Conference and Exhibition taking place in Port Louis Mauritius, under the theme “Bold leadership in a time of change.” This theme recognizes that, whatever the set of changes that beset our business and our lives, airports play a crucial role in the economic and social health of communities, countries, regions and the world at large, and they must craft a strategy for their sustainable development to continue providing those benefits.
The conference programme will highlight a number of topics essential to airports in the Middle East and across all other regions. The session “Creating a strong security culture,” will focus on the importance of establishing a tight-knit community and fostering a security culture that can benefit the whole security system, including the recognition of suspicious behaviour and tackling insider risk. We will also be launching the APEX in Security programme, a peer-review service that combines the mandate for regulatory compliance with the actual day to day operational needs of airports to maximize operational efficiency while enhancing the standard of security.
The session “The road to success: learning from the world’s best airports in customer experience,” will allow delegates to obtain vital lessons directly from winners of the Airport Service Quality (ASQ) Awards on how they have built and maintained an excellent customer experience. We will highlight those achievements, including those of Abu Dhabi International Airport and Dubai International Airport, at the ASQ Awards Ceremony during the Gala Dinner of the 27th ACI Africa/World Annual General Assembly, Conference and Exhibition. And we will celebrate the nine airports that have been inducted in 2016 and 2017 into the ACI Director General’s Roll of Excellence, awarded to those that have ranked in the top five airports by size or region for five of the last six years in the ASQ Survey.
Delegates will also gain insights from airport CEO’s on gaining cost efficiencies and working more effectively with their airline customers and other role players on the airport platform through the adoption, integration and implementation of new and existing technologies through the session “How airport CEO’s view the digital transformation.” Other session topics will include: taxes, connectivity and sustainable tourism; barriers and opportunities to grow; and, a view from ACI’s World Business Partners.
With an in-depth schedule the 27th Africa/World Annual General Assembly, Conference and Exhibition promises to deliver the tools and strategies needed to face the changes in the industry in the years to come.