Airport experience keeps changing
The airport experience keeps changing with new technologies making their way fast into our societies. Airports around the world are going all-out in their efforts to offer passengers the best experience to win out over the competition. In order to excel in an increasingly competitive world, airports are investing in technology to increase the ease of travel through the massive facilities by deploying smart technologies.
Airports are, however, finding themselves increasingly constrained and working towards improving their processes to become more efficient and offer better experiences to the passengers. The process associated with airport security is being made less stressful and the services are being refined to facilitate the smooth flow of passengers and their baggage without compromising the security measures.
The emerging and maturing technologies like AI, Big Data and IoT are helping make our journeys seamless. The use of technology is now across the entire spectrum of airport operations. Airports are offering smart services like smart robots, self-check-in kiosks, beacon services, real-time navigation within the airport via mobile phones, automated parking facilities, indoor wayfinding and border control automation solutions.
Dubai International is in the lead position in terms of utilizing newest technologies to make the journey throughout its precincts memorable and hassle-free. That’s huge task considering last year, it handled more than 89 million passengers. Helping passengers complete their immigration process within seconds is the Smart Gates.
A record 11.25 million passengers last year used 128 Smart Gates at Dubai International, up from 5.5 million transactions a year earlier.
The multimodal biometric gates were first introduced in 2013 to help reduce the average transaction time to under 10 to 15 seconds.
Airports will have to continue working to make the journeys user-friendly and hassle-free. Technology is going to help our efforts to innovate and enhance the seamless passenger experiences.
Ahmed bin Saeed Al Maktoum